Our products

 

Are all of your products authentic?

As we are an authorised retailer, all of our products are 100% genuine and purchased directly from the brand manufacturers. This allows us to offer you the latest eyewear trends at extremely competitive prices.

 

Is my order inspected before it is shipped?

We always include all the materials provided for your eyewear from the brand. All of the eyewear comes with a protective storage item and cleaning cloth. Some products may have more accessories included.

 

Why didn’t I receive a hard case with my eyewear?

Some eyewear is supplied with a hard case and some with a soft case or pouch. We can't control the accessories the brand supplies us with; however, we can promise you that your eyewear will come with its original packaging, inclusive of all accessories, as provided by the brand.

 

Buy from us

Do I need to create an account when making a purchase?

Accounts are optional and you can check out as a guest without having to create one. You can always create an account at a later date to see existing and past order(s) as long as you create this account using the same email address you used to place your existing and past order(s).

 

Are my payments secure?

At Shadesless we take all possible steps to ensure that your personal information is 100% confidential at all times. All online transactions carried out are through our Shopify Payment gateway.

Shadesless does not accept or retain any customer payment information.

 

What payment methods can I use?

We accept all major credit/debit cards. PayPal is also accepted as a payment method. 

 

What is your return/refund policy?

If for some reason you are not satisfied with your order, please refer to our refund policy